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MATRIX SARVAM UNIFIED COMMUNICATION SERVER

Today’s dynamic enterprise environment requires smarter communication solutions for the diversified roles of employees. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have a consistent in-office experience while working from home, between appointments, or while on the move. Increasing competition, flexible workplaces, and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce.

With Collaboration and Mobility as the key aspects of business communications, the term Unified Communication has evolved. Matrix SARVAM UCS is a Unified Communication Solution engineered on four pillars of Collaboration, Communication, Messaging, and Mobility to enhance customer convenience and business productivity. With its intuitive interface and built-in real-time features of Video Calling, Email Integration, Presence Sharing, and BLF Keys, Matrix SARVAM UCS empowers organizations to extend communication reach seamlessly.

It is designed to overcome geographical, communication device, and user-accessibility barriers with a single integrated platform.

PRODUCT HIGHLIGHTS

• Mobility
• Unified Network
• Unified User Clients
• Unified Messaging
• Call Management Features

BENEFITS

WORKFORCE COLLABORATION

• Streamlined Business Operations
• Increased Staff Responsiveness to Customers
• Increased Employee Effectiveness and Efficiency
• Increased Availability to Customers

BUSINESS CONTINUITY AND NETWORKING

• Anytime Connectivity with Customers
• Customer Assistance whether Inside Office or On-the-Move
• Assured Communication between Different Locations even in Case of Trunk Failure
• Centralized Infrastructure Visibility
• Minimum Downtime

COMMUNICATION CONVENIENCE

• Identify Calls before Answering
• Reduced Operator Call Volume
• Automated Call Treatment
• No Change in Existing Dialing Patterns
• Improved Productivity and Efficiency
• Work from Anywhere, Anytime

STAY CONNECTED

• Multi-locational Connectivity
• Seamless Employee Mobility
• Universal Connectivity

EFFECTIVE RESOURCE UTILIZATION

• Use Existing IT Infrastructure with Telephones
• Shared Internet for Voice and Data
• Improved Staff Productivity
• Smartphone Integration with Office Extension

LOWER TCO

• No External Devices Required (Voice Mail, Gateway, ATAs)
• Investment Protection with Diverse Network Support
• Single Communication Platform Benefits
• Scalable Architecture
• No Need to Replace Existing VoIP Devices or Telephones

HIGHER ROI

• Reduced Call Costs
• Efficient Bandwidth Utilization for Voice and Data
• Improved Customer Satisfaction
• Field Upgradability
• Reduced Travel Expenses
• Easy Configuration Management

CONTROL OVER OPERATIONAL COST

• Reduced Long-Distance VoIP Costs
• Free Inter-Site VoIP Calling
• No Additional Infrastructure Investment
• Higher Organizational Efficiency
• Centralized Administration for Multiple Locations