SARVAM CTI SMB

License to Enable SMS Gateway Functionality for SARVAM UCS SMB

• For SARVAM UCS SMB

Monitoring and Call Controlling Features (TAPI 2.2)

Download TAPI driver from Matrix FTP Server.

Note: This license is only supported in ETERNITY PENX6SAC not in ETERNITY PE6SP

For SARVAM UCS SMB
Monitoring and Call Controlling Features (TAPI 2.2)
Download TAPI driver from Matrix FTP Server.
Note: This license is only supported in ETERNITY PENX6SAC not in ETERNITY PE6SP

Product Description

SARVAM CTI SMB is a powerful Computer Telephony Integration (CTI) solution designed for small and medium-sized businesses to seamlessly connect telephone systems with computers and CRM applications.

It enables agents and businesses to manage incoming and outgoing calls directly from their computer interface, improving efficiency, customer handling, and call tracking. With real-time call pop-ups, call logging, and CRM integration capabilities, SARVAM CTI SMB helps streamline customer communication and enhance productivity.

This solution is ideal for call centers, sales teams, support desks, and any business that relies heavily on telephone communication.

Key Features

• Incoming and outgoing call management from PC
• Screen pop-up with customer details on incoming calls
• Automatic call logging and history tracking
• CRM integration support (depending on setup)
• Click-to-call functionality
• Call recording support (if enabled)
• Real-time call status monitoring
• Multi-agent support for teams
• Easy dashboard for call handling and reports

Use Cases

• Call centers and BPO operations
• Sales and telemarketing teams
• Customer support departments
• Service-based businesses
• Lead management and follow-ups

System Requirements

• Windows OS (recommended)
• CTI-compatible PBX / IP-PBX system
• LAN or stable internet connection
• Basic server or workstation setup
• CRM system (optional for integration)