Matrix Comsec

SARVAM CTI SME

Rs. 10,334.72

~~Rs. 11,368.19~~ Rs. 10,334.72

Sale Sold out

Features of SARVAM CTI SME

License to Open Interface between PBX and Third-party CTI Application

Platform	SARVAM UCS SME
Functionality	Monitoring and Call Controlling Features (TAPI 2.2)
Integration	Third-party CTI applications via TAPI interface
Driver Requirement	TAPI driver to be downloaded from Matrix FTP server

⬇ Download Datasheet (PDF)

SARVAM CTI SME is a communication interface license designed for Matrix SARVAM Unified Communication Server. It enables seamless connectivity between PBX systems and third-party CTI applications using the TAPI 2.2 standard. This allows organizations to integrate call monitoring and call control functionalities into their existing software systems.

PRODUCT HIGHLIGHTS

Mobility
Unified Network
Unified User Clients
Unified Messaging
Call Management Features

BENEFITS

WORKFORCE COLLABORATION
- Streamlined Business Operations
- Increased Staff Responsiveness to Customers
- Increased Employee Effectiveness and Efficiency
- Increased Availability to Customers
BUSINESS CONTINUITY AND NETWORKING
- Anytime Connectivity with Customers
- Customer Assistance whether Inside Office or On-the-Move
- Assured Communication between Different Locations even in Case of Trunk Failure
- Increased Visibility of entire Infrastructure from a Central Location
- Minimum Downtime
COMMUNICATION CONVENIENCE
- Identify Calls before Answering
- Reduced Operator Call Volume
- Automated Call Treatment
- No Need of Changing Accustomed Dialing Patterns
- Increased Employee Productivity and Efficiency
- Work from Anywhere, Anytime
STAY CONNECTED
- Multi-locational Connectivity
- Seamless Employee Mobility
- Universal Connectivity
EFFECTIVE RESOURCE UTILIZATION
- Utilize Existing IT Infrastructure with Existing Telephones
- Use same Internet Connection for Voice and Data
- Increased Staff Productivity
- Smartphone Carrying GSM Number as well as Office Desk Extension
LOWER TCO
- No Need of External Devices such as Voice Mail system, Gateway or ATAs
- Support for Diverse Network Types – Investment Protection
- Avail Benefits of New-age Networks on a Common Communication Platform
- Flexible Scalability
- No Need of Changing Existing VOIP Devices (VOIP Gateways, SIP Server, SIP Phones) and Telephone Instruments
HIGHER ROI
- Call Cost Saving on each Call
- Optimum Utilization of Internet Bandwidth – using the same
- Bandwidth for Voice and Data
- Customer Satisfaction – Increased Responsiveness
- Field Upgradable
- Reduced Travel Charges within Office Premise and between Office and Field Resources
- No Need of Additional Application for Configuration
CONTROL OVER OPERATIONAL COST
Reduced Long-distance Telephony Costs through VOIP
Free Inter-site VOIP Calling
No Need to Invest in New Infrastructure
Increased Organizational Efficiency
No Need of Separate Administrator for Multiple Locations