Matrix Comsec
SARVAM CTI SOHO
SARVAM CTI SOHO
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License to Open Interface between PBX and Third-party CTI Application for ETERNITY NENX.
- Material Code: 3000000978
- Product: SARVAM CTI SOHO
- Type: Software
- Segment: Professional
- Brand: Matrix Comsec
Product Description
SARVAM CTI SOHO is a lightweight Computer Telephony Integration (CTI) solution designed for small offices, home offices, and startups. It connects your telephone system with your computer or CRM, allowing seamless call handling, customer tracking, and improved communication efficiency.
With SARVAM CTI SOHO, users can manage inbound and outbound calls directly from their desktop, view customer details instantly, and maintain complete call history logs. It is ideal for small teams who need professional call management without complex infrastructure.
This solution helps businesses improve customer experience, reduce missed calls, and streamline daily communication workflows.
Key Features
- Click-to-call from desktop interface
- Incoming call pop-up with customer details
- Call logging and history tracking
- Basic CRM integration support (optional setup)
- Multi-extension support for small teams
- Call status monitoring (incoming, outgoing, missed)
- Easy-to-use dashboard for SOHO environments
- Lightweight installation and fast setup
- Optional call recording support (depending on configuration)
Technical Specifications
| Specification | Details |
|---|---|
| Product Type | CTI (Computer Telephony Integration) Software |
| Deployment Type | On-premise / Desktop-based |
| Supported OS | Windows (recommended) / Linux (optional) |
| Network Requirement | LAN / Internet connection required |
| Telephony Support | Analog, SIP-based PBX (depending on setup) |
| CRM Integration | Optional (via API or plugin) |
| User Capacity | Small Office / Home Office (1–10 users typical) |
| Call Features | Incoming, outgoing, click-to-call |
| Call Logs | Stored locally or server-based |
| Interface | Desktop GUI dashboard |
| Data Storage | Local database or connected server |
| Security | User-level access control (basic) |
System Requirements
| Component | Minimum Requirement | Recommended |
|---|---|---|
| Processor | Dual Core CPU | Intel i3 / i5 |
| RAM | 2 GB | 4–8 GB |
| Storage | 500 MB free space | 1–2 GB SSD |
| OS | Windows 7/10/11 | Windows 10/11 |
| Network | Basic broadband/LAN | Stable broadband |
| Telephony Device | SIP/Analog PBX support | IP-PBX system |
Use Cases
- Small call centers
- Home-based customer support setups
- Sales and lead follow-up teams
- Service businesses (repair, consultancy, etc.)
- Basic CRM + calling integration setups
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