SARVAM PMS ENT

Features of SARVAM PMS ENT

License to Enable Property Management System Interface for SARVAM UCS

SARVAM PMS ENT is a hospitality-focused integration license for Matrix SARVAM Unified Communication Server. It enables seamless connectivity between the communication system and third-party Property Management Systems (PMS), supporting hotel and motel operational workflows such as guest services, room management, and front desk communication.

PRODUCT HIGHLIGHTS

• Integration with third-party PMS platforms
• Supports hotel and motel operational workflows
• Enables hospitality communication features
• Enhances front desk and guest service coordination
• Works within SARVAM UCS ENT environment

BENEFITS

• WORKFORCE COLLABORATION

  • Streamlined Business Operations
  • Increased Staff Responsiveness to Customers
  • Increased Employee Effectiveness and Efficiency
  • Increased Availability to Customers

• BUSINESS CONTINUITY AND NETWORKING

  • Anytime Connectivity with Customers
  • Customer Assistance whether Inside Office or On-the-Move
  • Assured Communication between Different Locations even in Case of Trunk Failure
  • Increased Visibility of entire Infrastructure from a Central Location
  • Minimum Downtime

• COMMUNICATION CONVENIENCE

  • Identify Calls before Answering
  • Reduced Operator Call Volume
  • Automated Call Treatment
  • No Need of Changing Accustomed Dialing Patterns
  • Increased Employee Productivity and Efficiency
  • Work from Anywhere, Anytime

• STAY CONNECTED

  • Multi-locational Connectivity
  • Seamless Employee Mobility
  • Universal Connectivity

• EFFECTIVE RESOURCE UTILIZATION

  • Utilize Existing IT Infrastructure with Existing Telephones
  • Use same Internet Connection for Voice and Data
  • Increased Staff Productivity
  • Smartphone Carrying GSM Number as well as Office Desk Extension

• LOWER TCO

  • No Need of External Devices such as Voice Mail system, Gateway or ATAs
  • Support for Diverse Network Types – Investment Protection
  • Avail Benefits of New-age Networks on a Common Communication Platform
  • Flexible Scalability
  • No Need of Changing Existing VOIP Devices (VOIP Gateways, SIP Server, SIP Phones) and Telephone Instruments

• HIGHER ROI

  • Call Cost Saving on each Call
  • Optimum Utilization of Internet Bandwidth – using the same
  • Bandwidth for Voice and Data
  • Customer Satisfaction – Increased Responsiveness
  • Field Upgradable
  • Reduced Travel Charges within Office Premise and between Office and Field Resources
  • No Need of Additional Application for Configuration

• CONTROL OVER OPERATIONAL COST

• Reduced Long-distance Telephony Costs through VOIP
• Free Inter-site VOIP Calling
• No Need to Invest in New Infrastructure
• Increased Organizational Efficiency
• No Need of Separate Administrator for Multiple Locations